It is possible to return the purchased items within 14 days from the day of item delivery. The purchase money is returned to the purchaser. The purchaser (private individual) is not required to state the reasons for returning the purchased items. Returns are accepted only if sent in written form either to the email address firstname.lastname@example.org or to the postal address Maremico d.o.o., Slandrova ulica 4, 1231 Ljubljana, Slovenia. The return of the purchased item to the listed postal address is also considered as a valid return requirement (withdrawal from the contract).
Fill form for withdrawal from the contract can be downloaded here.
The returned items should not be in damaged condition and in full quantity, unless the items are faulty, damaged, lost or missing not due to the purchaser’s fault.
Before deciding to withdraw from the contract, can customer examine and try items, but only in range necessary to find out actual state of the item. Items can’t be used further until withdrawal from the contract.
Consumer is responsible for decreased items value, if decreasing is caused by actions not necessary to find out nature, features and working of the item. Notification about withdrawal from the contract or ordered item are sent in time, when parcel is handed over to delivers company in time. The purchaser must return the items to Maremico d.o.o., Slandrova ulica 4, 1231 Ljubljana, Slovenia within 14 days of notification about the return of the purchased items. The shipping charges will be at the purchaser’s own expense.
Delivery can be made in person or sent through delivery companies. We recommend to appropriately prepare items for transport, so they don’t damage during transport. We don’t accept shipments sent to us with obligation to pay upon receiving. To the parcel enclose copy of received invoice.
The items must be returned with the original packaging.
The total purchase price must be returned within 14 days of the receipt of the withdrawal from the contract.
In the case of special offers like discount or coupon is that considered as discount and is not returned to the buyer. We return only paid purchase price. Supplier returns received purchased price using the same instrument used by buyer, unless buyer explicitly demands use of another instrument and he himself doesn’t carry any additional costs. Return in cash is not possible.
Items return or withdrawal from the contract does not apply in cases determined by law, namely for contracts resolved to long-distance. In leticiastore.eu this can mean items made to buyer’s measure, accordingly set to his personal needs or items with its nature inappropriate for return.
Return for companies is regulated by warranty conditions. Legal entities have no possibility to withdraw from contract without cause in 14 day from purchase, as applies to non-legal entities. Purchase price is also not possible. Otherwise general conditions and sales terms are valid.
For more information on return policy call on 00386 1 5610 900.